The digital world is abuzz with technological advancements, and the tech super show serves as a pulse-point for the latest and greatest in this ever-evolving industry. Among the illustrious lineup of innovators, Oren Rosen of eProc Solutions stands out with his company's unique vision for enhancing help desk efficiency in a tech-saturated marketplace. During this interview at the ITEXPO 2024, Rosen unveils the challenges and triumphs of reinventing customer service standards within the IT realm.