When a customer is upset or angry, they might post about it on social media -- and this could damage your reputation. The best way to deal with this is ask every customer for feedback, and resolve all issues fast. Sometimes people post fake comments, hoping to hurt your reputation. Here are a few more tips which might help in either scenario, and if you need to seriously start tracking your online reputation, I've got a Report with step-by-step instructions which might help you. As always, if you have questions or comments, please post them on iTunes or any of my social networks or website.

Cheers

Teena Hughes

http://bizmarketinginabox.com/reports