In this episode of the Engaging Internal Comms podcast, host Craig Smith and guest Lena Scullard, an interactive keynote speaker and trainer, discuss the difference between responsive and reactive communications and how cognitive behavioural psychology can be used to create positive cultures and employee engagement within organisations. Lena shares her background in theatre arts and corporate training and emphasises the importance of mindset shifts before behaviour shifts. The episode also touches on the importance of measuring and gamifying internal communications, catering to different communication preferences and personality types, and using resources like the DISC model to improve internal communications.