In today's episode of Enquire we speak with John Crosse, the Director of Investor Relations and Group Strategy at International Distribution Services plc (IDS), formerly Royal Mail plc, where he has been transforming the IR function over the past three and a half years. John’s IR career spans an impressive 20 years and includes establishing IR functions both pre and post IPO. In this episode we hear some great insight into his work in investor relations, and how he currently splits his time and energy between his investor relations and business strategy responsibilities. Further insights include the influence of investors on business decisions, how new technology might impact investor relations, and some of the biggest lessons that John has learnt about communication.

Tune in now to hear John share his wealth of IR experience and insights!

Key Points From This Episode:

• A rundown of the structure at IDS and some of the history of Royal Mail and GLS.
• The group's name change and how this has impacted their trajectory. 
• How John went about getting up to speed with the internal and external parts of the business.  
• The strategy employed for covering the demands of company strategy and investor relations.
• How feedback from investors influences decisions. 
• Looking back on the experience that John had in investor relations before his role at IDS. 
• Insight into John’s investor relations experience before and after IPOs.   
• Tips for investor relations; timing and getting up to speed. 
• Development of a bond-holder communication program. 
• Investor relations and new technologies; John weighs in on the possible future contributions of AI. 
• Amusing anecdotes from John’s career.