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Barclay Rae and Ian Aitchison
Enterprise Digital - the podcastEpisodes
Barclay Rae and Ian Aitchison
Enterprise Digital - the podcast
A weekly Technology podcast
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Episodes of Enterprise Digital
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We revisit the discussion on the future life or death of the Service Desk – after getting a lot of feedback from the session in Episode 84. What will survive? There’s some stuff about predictive AI and also the need for human contact. We also d
Ian and Barclay discuss the current status of ESM – the original inspiration for the podcast. Is this still a viable and living ‘ology’? We focus on the original definitions that we discussed and look at whether or not these are applicable now
This session includes a detailed discussion of some of the ethical questions and impact associated with AI. Can we ascribe ethics to AI technology? Or is are these issues a further exposure of human frailty and ethical behaviour? Does the AI ha
This week we discuss and explore the Service management and AI ‘Elephant in the room’. We hear a lot of very practical and senior discussions around the future of the Service Desk – do we really need this function if we can automate out the wor
Our guest is industry analyst Eveline Oehrlich – who has significant analyst experience in previous roles with Forrester, RIA, DevOps institute and Peoplecert. We discuss and debate where the analysts fit in in the development of thought leader
No this is not more hype this is real research and analysis, from our guest Ollie O’Donoghue, Director of Cognizant Research.This week’s episode is definitely one of the most enlightening and exciting episodes that we’ve had on the podcast.
This is the first of a mini-series of AI based podcast, where we look at the some of the non-shiny and non- technical aspect of AI – ie how we approach this from a business perspective. This will feature some additional guests, including James
The one where we discuss what’s happened in the last year – the industry, the podcast, and us as people… We have had a year of absorption around AI and experience – what lies ahead..?. As people there have also been opportunities and challenges
This week Ian and Barclay discuss some recent industry events, SDI Spark, itSMF UK, SMW and also the sad demise of itSMF USA. It’s also a year since the launch of ChatGPT – what will the next phase of this involve..? Ian also mentions the conc
ESM revisited – what do we really mean by this? It was the original thought behind this podcast when started a couple of years ago. There’s always something new that comes along to get in the way of this, but it keeps on coming back – like the
We discuss the forthcoming itSMF UK conference in the UK, where James will be speaking and discussing Neurodiversity. This in relation to how we understand and work better with neurodiverse people – there are some roles and areas of work where
Is it a coincidence that ITSM sage Roy Atkinson will be speaking at The SDI Spark conference on Halloween? Maybe not, but he will certainly be presenting some quite terrifying statistics on the cost of failure in IT and Service Desks… For this
Ken returns to the podcast, now head of analyst relations at Freshworks, having moved from a major analyst firm to ‘the dark side’ - or the bright side, depending on your perspective! The discussion looks at how we view different roles and acti
What have we (Ian and Barclay) been up to,..? Mapping, Wardley mapping, sustainability is service management and vice versa?, just use the best bits that work for you, why do people ask if ‘this is right according to BP’? Watch out for the bes
Simone is making her 2nd appearance on the podcast and this session is a discussion based on some current research that Ian, Simone and Barclay are working on. This is basically exploring the contrasting direction of AI capability with the grow
Our guest is Anthony Orr, who is an experienced and well-known member of the ITSM community, as a member of the HDI top 25, with BMC and other vendors, and as an ITIl author. Anthony currently works with SDI Presence, which is an MSP that provi
This is a short Ian and Barclay only discussion episode, introduced with some valuable advice on armadillo-related honey - yes..!?. Actually, we discuss the notion of how we can manage teams and plan the levels of staffing that is needed, and
Our guest is David Wright from SDI – Chief Value Officer and keen supporter of all things alien, UFO and sci-fi… We try to set out an intelligent discussion around the future and present with AI, GAI, AGI and much more. The potential is huge,
This episode is a revisit to Glasgow University, who are well on their way to a mature ESM operation, largely through the work and steering of Mark Temple. Mark was an early guest on the podcast when he had already created a number of ESM capab
Our Guest is Mitchell Pautz, Senior Service Management Analyst at the University of California – a ‘small’ university of over 50,000 people… 😊 Mitchell has a key role in the university, supporting a diverse community, He also has a good practi
Val Wilson manages a team of over 1000 service management practitioners in BT, across the UK and India. Despite the challenges of this role, she is an active member of the industry, as an itSMF board member and SITS/SDI events. This is a brilli
This episode is another host interview session – this time with the ebullient Ian Aitchison. We trace his early career, through Studying Computer Science, then managing (murky?) night clubs and spinning vinyl, learning management and some great
This is a fantastic episode with Hank Marquis – who works with Gartner but is speaking here on his own behalf, mostly around the psycho-metrics of service and service management people. The conversation focusses around feedback, how it is gathe
This is a discussion on the service management industry, based around a more broad and personal interview of host Barclay Rae. Ian provides suggested commentary on Barclay’s hair and sartorial style over the years, plus discussions about music,
This is a short episode and the first of an occasional series of ‘news’ or topical discussions around the industry. This Is with Barclay and Ian who talk about, well we can’t really say, but it’s about the stuff that’s going on in the industry,
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