In this final episode of the series, I interview Sophie Howe, Director of Comtec Translations.We discuss how Comtec live and breathe service excellence, the importance of reputation in family businesses and the sheer breadth of languages (20

Series 1 Episode 16 with Elinor Perry-Hall, MD of Pentlands Accountants and Advisors

Jun 16th, 2020 33m 41s

In this episode I interview Elinor Perry-Hall, Managing Director of Pentlands Accountants and Advisors.We discuss how life has changed during lockdown, how Elinor has collaborated with other local businesses to support clients and contacts, wh

Series 1 Episode 15 with Patricia White, CEO of Suited for Success

Jun 2nd, 2020 32m 31s

In this episode I interview Patricia White, Chief Executive of Suited for Success.We discuss the fabulous work that SFS does in helping people back into work through interview coaching and providing interview clothing and most importantly, con

Series 1 Episode 14 with Gosia Walendzik, founder of Accelerate Change

May 19th, 2020 42m 49s

In this episode I interview Gosia Walendzik, Founder of Accelerate Change.We discuss managing change, change during Covid-19, project management, culture and of course, service excellence.To find out more about Gosia, please follow these link

Series 1 Episode 13 with Chris Golby, Director and Co-Founder of Lumien

May 5th, 2020 33m 2s

In this episode I interview Chris Golby, Director and Co-Founder of Lumien.We discuss mental health and wellbeing, anxiety, the 24-hour society, culture and of course, service excellence.To find out more about Chris and Lumien, please follow

Series 1 Episode 12 with Assim Ishaque, Founder of The Entrepreneurs Trust

Apr 20th, 2020 44m 40s

In this episode I interview Assim Ishaque, Founder of The Entrepreneurs TrustWe discuss something a little different in this episode. We talked about the flip side of service excellence: what happens when things go wrong, failure and broken t

Series 1 Episode 11 with Pam Sheemar, NatWest Entrepreneur Development Manager

Mar 31st, 2020 31m 11s

In this episode I interview Pam Sheemar, NatWest Entrepreneur Development Manager.We discuss culture, values, entrepreneurship and service excellence in good times and in times of crisis.To find out more about the NatWest Entrepreneur Program

Series 1 Episode 10 with Maxine Laceby, CEO and Founder of Absolute Collagen

Feb 25th, 2020 37m 18s

In this episode I interview Maxine Laceby, CEO and Founder of Absolute Collagen.We discuss bone broth (yes really!), identity, image, growth customer service ethos, innovation and much, much more!To find out more about Absolute Collagen https

Series 1 Episode 9 with Henrik Court

Jan 22nd, 2020 21m 21s

In this episode I interview Henrik Court, owner of Henrik Court Events management Ltd.We discuss the happy accident that saw Henrik moving in to events, how we co-created the Midlands Service Excellence Awards in 2018 and Henrik's top tips on

Series 1Episode 8 with Martin Gibbs, Managing Partner at Dafferns

Dec 17th, 2019 38m

In this episode I interview Martin Gibbs, Managing Partner at Dafferns Chartered Accountants and Business Advisors.We discuss making the complex simple, building relationships, service excellence in action, investing in their team to develop t

Series 1 Episode 7 with Mike Penny and Russell Howarth of Zenzero

Nov 26th, 2019 31m 6s

We have a first on the podcast, I interview both Mike Penny, Service Delivery Director and Russell Howarth, Cyber Security Consultant from Zenzero.We discuss how the IT industry can benefit from focusing on the communication and human aspect o

Series 1 Episode 6 with me, Lyn Bromley speaking about Mindset

Oct 22nd, 2019 47m 13s

In this episode I read the mindset section of Trusted, the bestselling book I co-authorerd in 2017. It was also a finalist in the Business Book of the Year Awards 2018.It has recently been #mentalhealthawareness2019 so I wanted to share some

Series 1 Episode 5 with Nick Hanson, General Manager of Mallory Court Country House Hotel and Spa

Sep 24th, 2019 25m 27s

In this episode I interview Nick Hanson, General Manager of Mallory Court Country House Hotel and Spa.We discuss how professional services can learn from hospitality, people, team work, 6th sense, standards and awards.Nick's nominated charity

Series Episode 4 with Helen Routledge, CEO of Totem Learning

Jul 23rd, 2019 27m 10s

In this episode I interview Helen Routledge, CEO of Totem Learning.We discuss virtual reality, gaming, L&D, creativity, culture, creative conflict, passion and awards.Helen's nominated charities are The Butterfly Foundation https://www.butter

Series 1 Episode 3 with James Hodgson, Relationship Director at Barclays Corporate

Jun 18th, 2019 26m 55s

In this episode, I interview James Hodgson, Relationship Director at Barclays Corporate.We discuss people, relationships, tailoring your service, adding value, customer focus and some really useful information on risk, raising finance and fr

Series 1 Episode 2 with Debbie Moss, Service Team Leader at Gallagher Insurance

May 28th, 2019 32m 16s

In this episode I inter new Debbie Moss, Service Team Leader of Gallagher Insurance. They specialise in insurance, risk management and consultancy. We discuss people, culture, the Gallagher Way, service excellence and awards.Gallagher nomin

Series 1 Episode 1 with Tracey Hudson, Managing Director of outsourced HR company - The HR Dept

Apr 10th, 2019 19m 32s

In this episode I interview Tracey Hudson, Managing Director of outsourced HR Company - The HR Dept. Tracey runs three HR Dept office in Kenilworth, Rugby and Belper. We discuss people, culture, the biggest HR issues and how to avoid them, d

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