Episode from the podcastFashion Is Your Business - a retail technology podcast

246 – Shane Mac – Chatbots, Messaging, and Automation

Released Tuesday, 10th July 2018
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Messaging and voice automation in retail...
Shane Mac, Co-Founder and CEO of Assist (a leading enterprise chatbot platform using AI for messaging and voice automation) joins Pavan Bahl and Marc Raco at Shoptalk 2018 in Las Vegas.
Support for today’s episode comes from luxury footwear brand Tamara Mellon. Visit tamaramellon.com today to receive a $100 gift toward your first order using code "FIYB"!
In this episode:

The ability to fully order products and services just by speaking into your mobile device
Why the company Assist, Inc. needs to exist
So many players on the Internet, how it is all so complicated
The power of written word, and then the spoken word, talking to machines and there will be a log of that that will make it easier when we can use our words more often to take action online
Why Internet works – because there aren’t people
The goal is to do something that builds relationships with automation and do it well, at scale
What you understand – language; what you remember – context
Those who pick great use cases will become great at AI
The errors are the intelligence in the space
How people will want entry automation – the relationship of the future might be in the bot, not the brand, and will become the gateway to discovery
Trying to make AI more and more human-like in sound and reactions, and will there be a point when we don’t want it to be too human?
Why we shouldn’t make AI be like a human, if we don’t understand that when we use language and how your treat people, words are powerful and can cause harm
Diversity mandates understanding how to treat everyone in the world, racism can happen, lack of understanding of people can cause automation can treat people badly
Designing errs that creates understanding and great language pieces
Using chatbots to write new rules on the flow
Deflecting past channels to a new paradigm
The power of adding a camera
Why we don’t need to redesign retail by certain methods
Mac's new podcast "Machine Yearning"See omnystudio.com/listener for privacy information.

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