To support the upcoming SOCAP Emerging Horizons Event, Fireside Chats Without The Fires (the official podcast for the event), is very proud to have the amazing Waldo Waldman on the show to talk to Neal.Waldo briefly explains what people can expect from his keynote speech at the event, also, he explains what being a fighter pilot taught him about CX as well as explaining what CX means to him. This you will want to hear!https://www.linkedin.com/in/waldowaldman/https://www.linkedin.com/company/socap/https://www.socap.org/events-education/event/2021/10/17/national-meeting/2021-symposium-emerging-horizons