Does everyone in your organization, from an intern to the CEO, know how what they do on a daily basis affects your customers?

Bill Staikos, SVP, Evangelist, and Head of Community Engagement at Medallia, says understanding how you’re accountable to the customer is key to creating a truly customer-led culture.

In this episode, you’ll learn how to get everyone in your company engaged in CX and thinking with a “do right by the customer” mindset.