As a CX leader, how do you stay grounded in our fast-moving, complex world? Dixie Dunn, VP of Customer Experience at JFrog, keeps it simple. She brings clarity to the chaos using tried-and-true methods to prioritize customer outcomes. She finds focus by mapping the customer journey, identifying critical interactions, measuring them, and making them better.

Dixie lets us in on her approach, sharing the questions she asks herself and how she breaks complicated processes into bite-sized components. We dive into purposeful metrics, the importance of targeted feedback, and ways to make a tangible difference in your customers’ experience.

If you’re feeling flustered and need some focus, listen in.