2020 in Clear View: Trends Shaping the Year Ahead. It’s not just a new year but also a new decade and we are all wondering what the roaring 20s will bring. As businesses continue to transform to create experiences to attract and keep their customers, the customer experience management market is predicted to reach USD 2.91 billion by 2026 with research and development in customer experience management contributing to market growth, according to a Fortune Business Insights study. While nobody has a 2020 vision on how the coming years will unfold, there are plenty of signals suggesting the road ahead.

Join Zoe Dowling, Ph.D. as she discusses key trends for 2020 “2020 in Clear View: Trends Shaping the Year Ahead”, fueled by her experiences at this year’s Consumer Electronics Show (CES), and reflects on the wider implications to marketing, customer experience, and insights.