Communication is the foundation of every relationship. This is true in business as it is in one’s personal life. In business you want to communicate the right way for the right reasons, and there are certain things you don’t want to communicate. Keeping everything in writing is preferred, but sometimes a phone call will serve the relationship better. So then how do you get a phone conversation in writing, ethically? I share some pro tips on when making a phone call is better than sending an email, and how to put phone call highlight in writing and make them stick-able.