Onboarding is hopefully only the first training your support agents will receive in your company. Ongoing development of your offering and of technology will require ongoing training, either self-directed or sponsored/provided by the company.

This episodes helps to structure your onboarding. 

Resources mentioned: 

• walk.me
• process.st
• Onboarding process for Customer Support by Pixelgrade
• Employee onboarding checklist

For more information, visit valentinathoerner.com