Many people struggle to understand how to truly empathize with another person.  It’s in our innate nature to give a solution to someone's issue(s). Sometimes, we can have the best words of advice to help one another. Other times, we encounter situations in which we won't have a clue as to what to say. BUT in those moments, it's okay to just sit in silence and to listen to someone as they go through a rough patch in m his/her life. When someone just wants someone to just listen, that in itself can be the best solution you can offer to someone... to empathize with them.