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GigCX DecodedEpisodes
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GigCX Decoded
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Episodes of GigCX Decoded
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In this episode, we speak with Kate Bradley Chernis, founder and CEO of Lately.AI, a lead-gen social selling platform that learns any brand or employee voice, takes all of their content, and turns it into targeted, effective social media posts.
In this episode, we speak with Jay Nathan is the Executive Vice President and Chief Customer Officer at Higher Logic, an online community software platform that helps companies engage, retain, and grow their customers.He is also the co-founder
In this episode, we speak with Sue Morris, Vice President of Users and Product Operations at Google.Sue has an illustrious career, spanning many organizations over many territories, including Vodafone, Microsoft, Github, and Google.In this inte
In this episode of the GigCX Decoded podcast, we speak with Aimee Lucas, Director of Client Experience at Moss Adams.Aimee has over two decades of experience improving service delivery and transforming customer experiences through employee enga
In this episode of the GigCX Decoded podcast, we speak with Ian Golding, CEO and Founder of Customer Experience Consultancy.Ian is a Certified Customer Experience Professional and Customer Experience Specialist. A certified Lean Six Sigma Maste
In this episode of the GigCX Decoded podcast, we speak with David Avrin, one of the most in-demand Customer Experience speakers and consultants in the world today.David helps organizations better understand and connect with their changing custo
In this episode of the GigCX Decoded podcast, we speak with Natalie Petouhoff, a leader in the CX space.Natalie is a Wall Street Journal Best-Selling Author, Speaker, Board Member, Expert In Residence, and a Strategist in AI, CX and EX. She cow
In this episode of the GigCX Decoded podcast, we speak with Annette Franz, a leader in the CX space.Annette is the founder and CEO of CX Journey Inc., a company ushering in the new wave of customer-centric businesses. An author and in-demand sp
In this episode of the GigCX Decoded podcast, we speak with Claire Beatty and Ginger Conlon from Genesys.Claire is Senior Director of Thought Leadership at Genesys, and Ginger is Thought Leadership Director at Genesys.In this interview, Claire
In this episode of the GigCX Decoded podcast, we speak with Jackie Craver, Vice President of Community Support at Zwift.Jackie is a senior leader with extensive operations experience and reputation for building and developing high-performing te
In this episode of the GigCX Decoded podcast, we speak with Dennis Pollett and David Creech from Microsoft.Dennis is a Senior Product Manager at Microsoft. And David is the Community Support Planner for the Microsoft Answers Support Community.I
In this episode, we speak with Vinay Gupta and Dr. Julian Raabe with McKinsey & Company.Gupta is a Senior Knowledge Expert at McKinsey & Company, with more than a decade of experience in contact center, advanced analytics and back office proces
In this episode, we speak with Kristin Sharp, CEO of Flex Association, the voice of the app-based economy, representing America’s app-based rideshare and delivery platforms and the people who count on them.Kristin has made a career out of innov
In this episode, we speak with Iain Regan, Chief Customer Officer at Limitless.With over 20 years in leadership roles in global technology, BPO and consulting organizations, Iain has led international teams and inspired people to deliver result
In this episode, we speak with Mike Havard, chairman of the board of Limitless.Mike Havard is a well-known customer management, channel and technology industry leader. He brings 30+ years of experience leading and growing businesses in the CX i
In this episode, we speak with Neil Rae, Chief Digital Officer of VXI Global Solutions.As a leader in a technology-led contact center organization, Neil embraces new and emerging technology and trends and make sure that we leverage those trends
In this episode, we speak with Catherine Jensen, VP Customer Experience for Sony Interactive Entertainment, home of PlayStation.Catherine leads post-sales support for all of the PlayStation products and services. Also leads player-to-player mod
In this episode, we speak with Peter Ryan, President and Principal Analyst of Ryan Strategic Advisory.Ryan Strategic Advisory is the world’s most trusted source of actionable insight into the global front-office BPO and customer experience sect
In this episode, we speak with Nick Clark, partner at Boston Consulting Group.Nick helps leading brands to transform their customer service offering, bringing deep experience in operations, customer loyalty, and digital transformation.In this i
In this episode, we speak with Paul Estes, author of the best-selling book, Gig Mindset. He has spent over 20 years driving innovation in fast-moving leadership roles at Microsoft, Amazon and Dell.Each week, Paul provides insights and perspecti
In this episode, we speak with Merijn te Booij, EVP & GM Employee Engagement Solutions at Genesys.Merijn is a leader of all things related to workforce engagement, building and delivering innovative solutions to help drive experience as a servi
In this episode, we speak with Chad McDaniel, president and co-founder of Execs In The Know, a a global community of senior customer experience leaders.Chad is a well-known advocate for customer experience best practices. He works tirelessly to
In the inaugural episode of the GigCX Decoded podcast, we dive into the 2022 GigCX Report and discuss the key takeaways from the findings of the research.Roger Beadle, CEO and co-founder of Limitless, and Megan Neale, COI and co-founder of Limi
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