Dr. Goulston combines insights from neuroscience, FBI hostage negotiation tactics and marriage counselling and puts them to work in the modern office environment. His book reveals the basis in our brain chemistry that causes communication to break down and what we can do to turn difficult conversations around. In this audio, you’ll learn how to deal with chronic negativity, apathy and resistance, how to handle angry and passive-aggressive people, how to get fighting team members to work together and much more.