In this episode of the Go Legal Yourself Podcast, Kelly Bagla interviews Sarah Nikai Brooks, an executive assistant at Bagla Law Firm. They discuss the importance of creating a welcoming and consistent customer service experience.

Sarah emphasizes the significance of standard operating procedures and creating a safe environment for both employees and clients. She shares her approach to customer service, building rapport with people of all ages and backgrounds. Sarah highlights the value of understanding and accommodating individual preferences and needs. She also reflects on her personal journey and the importance of believing in oneself.

Overall, the episode emphasizes the power of genuine and empathetic customer service in building trust and fostering success.

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