In this episode we explore the first steps to besting your competition. We list a series of bullet points that will help you to keep ahead of your competition.

The First Steps to Great Customer Service

Feb 15th, 2021 9m 3s

In this episode we explore the first steps to great customer service. This episode is less explanation and more bullet points with brief explanations of many of these points. There is certainly something for every business owner in this episode

Bonus

The 1% That Makes a Company Exceptional

Feb 8th, 2021 7m 21s

In this bonus episode we discuss the 99% that companies get right and the 1% that separates them from the ordinary and makes them extraordinary.

The First Steps to Hiring and Keeping the Right People

Feb 1st, 2021 10m 7s

In this episode we explore the steps take to hire and keep the right employees for your business. Remember, you work for your employees, they don't work for you. Hire, train and treat them well and you will have happy and productive employees.

The First Steps to Providing Quality Products or Services

Jan 25th, 2021 10m 7s

In this episode, we discuss the steps a small business should take to ensure they are providing a quality product or service to their clients.

Bonus

The "Thank You" Method - How To Keep Good Employees

Jan 18th, 2021 8m 39s

In this bonus episode, we introduce the "Thank You Method" to business owners with employees and those planning to start a business with one or more employees.

The First Steps to Branding, Marketing and Lead Generation

Jan 11th, 2021 16m 6s

In this episode, we explore branding and marketing your small business. This episode will provide you with a solid foundation for building a brand, marketing that brand and generating weekly leads for your small business.