Dr. Pat Baxter uses her extensive experience to lead high-impact culture change while retaining valuable talent. Her work has focused on developing leadership at all levels. Her industry expertise includes financial services, technology, customer service, retail and pharmaceuticals. She has served around the globe as a senior-level Leadership Development leader in UNISYS, CITI, Sykes Enterprises, Deloitte & Touche Consulting, Right Management.

As an executive consultant and coach, she has worked with industry leaders such as American Express, Dollar General, Comcast, Toyota, and Quintiles Pharmaceuticals to name a few.

Pat holds a doctorate in Organizational Leadership, and an BS and MS from the City University of New York. She is certified in several well-known, validated assessments including EQ 2.0®; Crucial Conversations®; Conflict Dynamics Profile® and the Birkman®.

Pat has served on numerous boards around the country and with several universities including the Center of Ethics at the University of Tampa and the Society of Emotional Intelligence. She is a founding member of the Healthcare Businesswomen’s Association (HBA) in Florida.

Pat is a recipient of the Society of Emotional Intelligence Ambassador Award and is the author of two books ‘Cool Change: Turning Emotions into Leadership Strengths’ (2015) and ‘101 Ways to Grow an Awesome Team Using Emotional Intelligence” (2019).

A native New Yorker, Pat is bilingual (Spanish), and currently resides in Jacksonville, Florida

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