In this episode, Steve Jensen sits down with Laura Johnston, founder of My Dental SOP, to break down what SOPs really are and why “a checklist is not an SOP.” They talk about how documenting workflows reduces chaos, protects the practice, improves training, and helps teams scale across providers and locations.

Listen in to learn:

• About SOPs for the dental practice and why they matter for consistency and coverage
• Why checklists miss the “how,” including communication and cross-department handoffs
• How to start without getting overwhelmed
• How SOPs support risk reduction, including clearer roles and stronger internal controls
• How structured onboarding expands the candidate pool beyond those with dental experience
• Why owners should identify an internal “SOP champion” to avoid becoming the bottleneck

…and so much more!

About the Guest:

Laura Johnston is the founder of My Dental SOP. With more than two decades in dentistry, Laura helps practices document workflows, build training paths, and align teams to deliver consistent patient experiences.

Resources:

• My Dental SOP: https://www.mydentalsop.com/
• Dental Intelligence demo + gift card: https://get.dentalintel.net/podcast