Nick joins Carolyn to discuss Gainsight’s acquisition by Vista, growing up in Pittsburgh, the importance of community in the growth of the customer success field, how he runs a human-centric company, his passion for creating equal opportunities for all people, and his advice to other entrepreneurs.
1:12 Nick talks about growing up in Pittsburgh and being a Steelers fan
3:07 The importance of community in the growth of the customer success field
7:25 Nick discusses founding his first company, chipshot.com, while at Harvard, and how it almost IPOed
11:31 Why Nick is known as being a “fun CEO” and how he’s motivated to create a human-centric company
18:50 How Gainsight handles tough situations
23:33 Nick’s passion for creating equal opportunities for all people at Gainsight and in the customer success field
31:20 Gainsight’s future and it’s acquisition by Vista
36:50 Nick’s advice to other entrepreneurs
Podchaser is the ultimate destination for podcast data, search, and discovery. Learn More