The COVID-19 pandemic is first and foremost a human tragedy that has played out across the globe.  The Future Workplace 2021 HR Sentiment survey found that 68% of senior HR leaders rated employee well-being and mental health as a top priority. Staff well-being has expanded beyond physical well-being to focus on building a culture of holistic well-being including physical, emotional, financial, social, career, community, and purpose.

The focus of a Workplace Experience is shifting from where you work, to how you work.by Leni Rivera

I had an honor of interviewing Leni Rivera - Workplace Experience Specialist, Keynote speaker and an author of “Workplace Experience”. Leni has been featured in TV guest appearances on NBC and Fox News, in a news article for Forbes and other publications, in multiple podcasts and radio shows across America.

Leni shared insights on how workplace environments changed during the pandemic. She explained how workplace experience impacts on staff experience, customer experience, business growth and profit margins. She also outlined why workplace experience can improve productivity and staff’s wellbeing.

Here’s some of the topics discussed in this video:

• Customer experience and workplace experience
• Organization culture, workplace experience and technology
• Impact of COVID on workplace experience
• Staff expectations and communication requirements
• .... many more...