Dr. Aasim Saeed, CEO of Amenities Health shares his distinctive insight into the challenges faced by provider organizations post-pandemic and how to solve them. 

The interview focuses on the technological evolution in healthcare, highlighting Amenities Health's initiatives that are influenced by companies like Amazon and Costco to enhance patient experiences. Key topics include the strategic importance of operational decisions in improving digital healthcare services, such as open primary care schedules and the development of consumer-oriented digital interfaces. We delve into the economics of patient experience prioritization and explore advancements in healthcare technology, including the use of provider directories and the integration of open scheduling with Electronic Medical Records (EMR).

Our conversation also covers the emerging concept of a membership model in healthcare, drawing parallels with Amazon Prime, and its implications for patient engagement and financial success. We conclude with a discussion on the potential and challenges of AI in healthcare. 


The episode also highlights the growth of Amenities Health and its efforts to implement membership models and streamline healthcare services. The book "The Rational Optimist" is recommended for its perspective on challenging conventional thinking, a viewpoint that aligns with Aasim's vision for transforming healthcare systems.

Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.