Rajesh Subramaniam  has always been the "numbers guy." He leveraged  his early aptitude into professional success, currently as CEO of ResultsCX.

The discussion  delves into the challenges and advancements in customer experience within the healthcare sector. Emphasizing the industry's shift towards a more consumer-centric model, we explore critical topics such as customer retention, the integration of omnichannel strategies, and balancing digital and personal customer interactions. This episode provides a comprehensive examination of the methods employed to maintain customer satisfaction and loyalty, showcasing the pivotal role of companies like Results CX in guiding the healthcare industry's future.

Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.