The second episode of our State of the Union is all about the one thing a digital customer experience can't offer and humans can: empathy. Why is this human to human connection so important for CX? Our experts share some personal anecdotes to a

State of the Union: Episode 1 - Acquisition & Retention

Apr 15th, 2020 18m 19s

CX is sexy and we know it 😉. That’s why we sat together with four experts in customer experience for an inspiring ‘State of the Union’ panel talk. Lieven Foubert from Telenet, Isabelle Lafont from Accenture, Lennert de Jong from CitizenM and T

Future Talks - Tom Bogaert

Mar 11th, 2020 5m 35s

Our new CFO Tom Bogaert worked as an independent banker for over twelve years. He stresses the importance of reliable communication between financial institutions and their customers on the one hand and between different levels of the instituti

Future Talks - Stijn Heytens

Jan 24th, 2020 12m 6s

In this episode of Future Talks, Stijn Heytens of McDonald’s gives us a taste of the customer and business DNA of the burger chain. How do they ensure customer relevancy? How do they implement technology? And what will the experience of the fut

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