Tickets for premium events sell like hotcakes – literally in minutes for some of the wonderful sport and music events that get hosted in WA and around Australia! If you miss out, don’t be fooled by scammers and scalpers when you see offers for

Ask Us | Funeral pricing laws and tips for covering funeral costs in advance

Jun 1st, 2023 8m 3s

Many people want to plan ahead for the cost of their funeral, to reduce this burden on their family at a time of much sadness. We talk to Nina Weir from Consumer Protection about some new rules for funeral companies, and options for planning th

Ask Us | Consumer protection for travellers

May 24th, 2023 7m 4s

Now that people are travelling more freely again, we look at consumer law and how it protects you when you’re buying travel products – whether it’s flights, cruises, tours, or accommodation etc. There’s even more small print than ever, post-pan

Ask Us | How to recognise the latest myGov and PayID scams

May 17th, 2023 9m 50s

We take a deep dive this week into the latest myGov and PayID scams, so you know what to look out for and how to avoid getting scammed out of your money or personal details. Following the recent Federal and State budgets, scammers are straight

Ask Us | Successful shopping advice to spoil mum this Mother’s Day

May 10th, 2023 6m 50s

When shopping for those special Mother’s Day gifts, it’s good to know Australia Consumer Law is there to back you up – if things are faulty, turn out to be not fit for purpose, or the wrong thing arrives in the post. What’s not covered are chan

Ask Us | Practise the pause to stop scammers in their tracks

May 4th, 2023 5m 55s

In our latest podcast with Nina Weir from Consumer Protection WA, we talk about the newest type of bank scams. As we become more aware and better at avoiding scams, the scammers become more sophisticated with their attempts to trick us. They ar

Ask Us | Email bills are the cheaper way of the future

May 3rd, 2023 6m 27s

This week we talk to Nina Weir from Consumer Protection WA, about the switch from paper bills to email billing. With more and more companies encouraging us to ditch paper bills, and some companies now charging customers for the cost of printing

Ask Us | The dangers of button batteries and high-powered magnets

Apr 26th, 2023 6m 41s

This week we talk to Nina Weir from Consumer Protection WA, with our regular reminder warning about button batteries – and also those little high powered-magnets that might be stuck on the fridge. To little children, they are bright, round and

Ask Us | Get the pet you paid for

Apr 19th, 2023 9m 25s

You may not think about consumer rights when buying your next family pet, but Consumer Protection receives many complaints such as pets arriving with significant health issues (due to improper treatment), not matching the description or photo o

Ask Us | Protect your eyes while you view the solar eclipse

Apr 12th, 2023 8m 54s

Once this week’s cyclone action is over, next week there is a total solar eclipse – a rare event skirting Australia’s west coast. Have a look at https://www.timeanddate.com/eclipse/map/2023-april-20#@-17.965,122.233,5&pin=australia/broome for s

Ask Us | What to do before purchasing a second-hand vehicle

Feb 23rd, 2023 9m 16s

Buying a second-hand vehicle? Make sure you don’t get sold a lemon! Buyers are always advised to get a vehicle mechanical check before making that purchase – now more than ever, with people potentially putting up flood-damaged vehicles for sale

Ask Us | Open your heart to lovers, not scammers

Feb 14th, 2023 8m 19s

Our Valentine’s Day podcast is a reminder not to open our heart to scammers. As more people look for love online, more scammers try to lure us into giving them our money as well as our heart. It’s so easy to have our heart-strings pulled when w

Ask Us | Summer safety for you and your family

Feb 8th, 2023 9m 45s

Good news! In today’s catch up with Nina Weir from Consumer Protection WA, we hear how some of the recent flood and disaster-related scams have been shut down as a result of reports to the ScamNet team. We then talk about summer fun, with water

Ask Us | Watch out for Kimberley flood scams

Jan 25th, 2023 8m 55s

The last thing we need in disastrous times are scammers tricking us out of money. So listen up for details of two particular scams doing the rounds, preying on people affected by or donating to those affected by the Kimberley floods. Plus, some

Ask Us | Kimberley flood donations – watch out for scammers

Jan 18th, 2023 6m 44s

Generous Australians want to donate to victims of the Kimberley floods, yet it’s important to watch out for scammers who are always ready to exploit such kindness. How? In this week’s podcast with Nina Weir from Consumer Protection WA, we hear

Did You Know | North West Travel Subsidy

Jun 29th, 2022 6m 58s

We caught up with Tom Chapman in his new role with the Department of Local Government, Sport and Cultural Industries, DLGSC Kimberley. Tom tells us a little bit about what DLGSC does to support community organisations, particularly sport and re

Ask Us | Watch out for washed up vehicles

May 13th, 2022 7m 7s

In the Kimberley and Western Australia, when we’re buying a car we think about where it might have been regularly used – whether on a mine site or the beach. Now you also need to think flood damage, for cars with Queensland plates that are maki

Ask Us | Mother’s Day Shopping

May 5th, 2022 7m 28s

The best Mother’s Day gifts are ones that turn up on time, or don’t have to be returned! But if that’s not the case, don’t worry, your gift purchases have the same consumer rights as any other purchase. This week in our podcast with Tom Chapman

Ask Us | Eviction rights for renters

Apr 26th, 2022 7m 13s

When a tenancy is terminated, you need to know about the processes and your rights for the end of the rental and moving out. Consumer laws lay down the way this must be lawfully handled – the length of notice, etc. If these processes aren’t fol

Ask Us | Buying a boat

Apr 21st, 2022 6m 27s

Before you launch into buying a second-hand boat and getting out on our beautiful waters, there are good things to check and know. Boat shops don’t need to be registered in the same way as car dealers, but if you’re buying from a boat retailer,

Ask Us | Car dealers vs manufacturers

Apr 14th, 2022 7m 47s

Do you know who to go to when something goes wrong with a vehicle you’ve purchased? This week’s podcast with Tom Chapman from Consumer Protection WA talks about your 3 rights: “stat warranty” is the statutory cover for a limited number of defec

Ask Us | Youpla and you

Apr 5th, 2022 8m 8s

Youpla Funeral Fund (or Aboriginal Community Benefit Fund) has gone broke and is in liquidation. What is liquidation and what does this mean for you? The liquidator’s job is to find the assets and money, work out who is owed money, and how it c

Ask Us | A Chat About Terms & Conditions

Mar 31st, 2022 7m 40s

This week’s topic with Consumer Protection’s Tom Chapman is a general chat about terms and conditions. What do they mean? How important are they and what goods and services have them? Do you think about the terms and conditions that apply to th

Ask Us | Watching fuel prices

Mar 23rd, 2022 9m 7s

With the price of fuel at record highs, it pays to be savvy about how to find the best daily deal. Whilst prices can’t be capped, Consumer Protection monitor retailers through their FuelWatch legislation and spot checks to ensure price transpar

Ask Us | Rising prices & your consumer rights

Mar 15th, 2022 8m 1s

Many of us are noticing rising prices across a whole range of goods and services. Here’s some information about some of the help available – including what Consumer Protection can do and restrictions to stop price gouging on some goods. Price i