Did you know troubleshooting is a skill? Because it is a skill, we can develop it. Also, it can be a lot like a game of Chutes and Ladders! You roll the dice and sometimes you get to the right place and climb a ladder, make progress, and sometimes you find yourself in an uh-oh moment, realize you’ve been wrong and slide down a Chute and have to go back to the beginning or to an earlier starting point.

The four phases of Troubleshooting are:

1. Start with what you know.
2. Move forward one square at a time.
3. If you slide, start over.
4. Get to the Finish Line!

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