There’s a lot of technology that goes into making sure you can easily reload your Clipper card or buy a BART ticket and get quickly through the fare gates.

On this latest edition of “Hidden Tracks: Stories from BART” we’ll take an inside look at what makes BART’s Ticket Vending Machines and fare gates tick. It takes a dedicated team to keep an array of roughly 1,200 machines in good working order. One of the biggest challenges is dealing with paper tickets, both authentic and counterfeit, that can jam up busy machines

First, we’ll visit with one of the technicians who is specially-trained to get malfunctioning machines back in action.

Then we’ll hear from John Yen who manages the team that oversees vending and fare gate machines. He’ll share more about the technology upgrades the vending machines have gone through and what BART is doing to make sure they stay in operation for years to come.

Read the transcript: https://www.bart.gov/news/articles/2018/news20180330-0