Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. In this episode, she shares a Japanese concept and approach to hospitality that her teams have embraced and live out each day that's caused their hotel to be a guest favorite (it's a TripAdvisor Traveler's Choice award winner, among other accolades). Stay tuned to hear what this is - and how you can use it to delight your teams and guests alike.
Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.
Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Podchaser is the ultimate destination for podcast data, search, and discovery. Learn More