Never a fan of the restaurants, Glenn chats with Marco and admits he feels connected to the brand when it’s in hotel form. It’s a tough thing to admit, but when you have a company that really knows its essence and how to relate to its customers you get a winning product and a unique experience. That’s what a great hotel company is all about and in this show you’ll learn all about how it appeals to its customers and where it’s going. And boy are they going. You won’t believe how much this company is expanding. We reveal how!