Thom Linford - AI and Automation Leader, AGL Energy
Released Monday, 12th August 2019
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Thom Linford - AI and Automation Leader, AGL Energy
Thom Linford - AI and Automation Leader, AGL Energy
Monday, 12th August 2019
Good episode? Give it some love!
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In this episode, I interview Thom Linford about his experience helping AGL to improve customer experience through AI chatbots.
We cover:
- How to decide if an AI project is worthwhile
- The key to success long term is building trust
- Addressing preconceived ideas about AI
- Getting stakeholders on board, and the importance of listening
- The importance of a diverse team
- The value of partnering with startups
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