What is the difference between ballpark and estimate? A ballpark is not like and estimate at all and actually erodes trust when you ask for a ballpark. Today we will discuss these with some real world examples.

Episode 4-Hi and Low Trust Situations

Aug 24th, 2018 6m 56s

Wouldn't you love to speed up the process of working with clients and contractors? Why do some things in life take so long to accomplish? It's because of low trust! When you have high trust everything speeds up.

Episode 3-Creating Trust From The Initial Meeting

Aug 16th, 2018 17m 7s

From the initial meeting we need to start building trust with the customer as well as the customer needs to build trust with the contractor. It all starts with the phone call.

Episode 2

Aug 2nd, 2018 19m 2s

Today we dive deep into the true meaning of relationship and transaction. Everyone starts out as a customer and as a transaction but it is mutually beneficial on both sides to build that relationship based on trust and turn that customer into a