Episode 12: CES 2022 - How (and why) the world's largest technology expo is getting more human

On this episode of Human Centered, host Nick Brunker visits with VMLY&R Commerce Chief Strategy Officer, Curt Munk, about some exciting trends coming out of CES 2022.

From flying cars to smart everything - each year, CES seemingly gets more incredible than the last. But as customer behavior has shifted, perhaps permanently, due to the pandemic, this year's show seemed to become decidedly more focused on solving real human problems vs. sheer novelty.

Curt and Nick chat about some of the amazing progress being made in the med-tech, mobility and sustainability spaces - among others. Plus, they dive into the metaverse (metaphorically, of course), to explore how it's maturing and implications for CX pros to consider.

• Host: Group Director, Experience Strategy, VMLY&R - Nick Brunker
• Guest: Chief Strategy Officer, VMLY&R Commerce - Curt Munk

VMLY&R has also curated a list of five major themes and additional analysis of each. For more, check that out here.

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx