Episode 9: Designing the Future of Work

On this episode of Human Centered, host Nick Brunker visits with VMLY&R Commerce Chief Innovation Officer Roy Armale about how leaders can plan to design & build the future of work - and a structure to follow that can keep employees safe, engaged and delivering winning experiences for their brands and the customers they serve. Plus, they talk about how these plans are affecting how leaders should adapt their omnichannel approach to better meet ever-growing expectations.

• Host: Director, Experience Strategy, VMLY&R - Nick Brunker
• Guest: Chief Innovation Officer, VMLY&R Commerce - Roy Armale

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx

Click here to view Roy's AdAge article referenced during this episode