In our latest episode, Evan sat down with Brian McDermott, the mastermind behind Prostar Plumbing and Heating, to uncover the success secrets of the HVAC industry. Get ready to transform your business with insights that go beyond the conventional! 

Key Takeaways 

• Providing Options: It's not about pushing a sale; it's about presenting solutions. Customers trust you more when they have choices, leading to better outcomes for everyone involved. 
• Honest Solutions: Quality, reliability, and satisfaction are crucial. Ditch the "fixed, right or it's free" mantra and focus on tangible, long-lasting solutions that truly address your clients' needs.
• Ongoing Training: From role-playing to active fieldwork, structured training and consistent coaching ensure that your team knows not only the "what" but also the "why" behind every service offered. This elevates the customer experience and underlines the value your business provides.

Tune in to uncover the secrets of creating an unstoppable HVAC business with Brian McDermott's expertise. Share this episode with your network to spread the wealth of knowledge!

Find Brian:

On The Web: https://prostarplumbing.ca/
Linkedin: https://www.linkedin.com/in/brian-mcdermott-a21192195/




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