Technicians have a lot on their plates and those that see behind the HVAC part, are the successful ones! Don’t cut corners and deliver 5 ⭐️ service EVERY SINGLE CALL. Support the Show.

Tips on running LESS calls as an HVAC technician.

Jun 12th, 2023 19m 35s

Busy season is here and you're feeling burnt out. Guess who is in control of how may calls you run. You are! I put together a few thoughts to help you get the most bang for your buck while helping to provide a much better service to your clie

The Passive Selling Process

Oct 14th, 2021 13m 6s

If the feedback you are getting from your customers is “every time he’s out here it seems he’s trying to upsell me something” after you’ve been out there performing routine maintenance, this article is for you. Read it and give the process a tr

"How long is this going to take!?"

Jan 12th, 2021 12m 14s

I see many times a service technician can do everything right and still blow call opportunities. We live in a very fast paced era coupled with the ability to satisfy instant urges. Years past, if you ordered a product from a catalog or a store

The APEX Technician Service Call Process: Step #5 Interview

Jan 12th, 2021 29m 15s

The interview process is a way to clarify the customers expectations as well as for you to have the opportunity to close the first impression door. What that means is, if you nail the following instruction down perfectly as well as connect on

HVAC Technician Pay Structure. What are you worth?

Dec 30th, 2020 16m 11s

Are you getting paid what you are worth!? Can your company afford to pay you what you are worth? In this podcast I go over our companies pay structure as well as some of the benefits we offer our employees.Support the show

HVAC Service : EVERY CALL Is An Opportunity

Dec 22nd, 2020 18m 19s

Today we go over examples how every call.... especially call backs or return calls, are an opportunity to earn and provide a higher level of service. Listen in and I will share with you a few of my tips on how. Support the show

What REALLY Is The Job Of An HVAC Technician?

Dec 17th, 2020 29m 1s

In this episode I share the cold hard facts of what the honest role todays HVAC technician plays......and its not very technical! Is this a job or is it a career?Support the show

The Apex Dress Code And Core Values

Dec 13th, 2020 30m 36s

To be successful in the HVAC industry you must dress the part and abide by a simple set of core values. In this episode we take a break from our service call to touch upon what an Apex Technician should wear and I'll give you an easy to rememb

The APEX Technician Service Call Process: Step #4 The Introduction

Dec 13th, 2020 14m 36s

As an HVAC technician, you are the face of your company. To be successful, you need to be consistent and have a call outline to follow. In this episode, I will introduce you to what I refer to as "A Perfect Service Call" continuing on to step