Dan Hill has had a wide range of experiences growing companies — from founding his own to running the growth team at Airbnb. In his time at Airbnb, Dan led the payments, risk and trust, and growth and performance marketing teams, and towards the end of his tenure, led the team that managed the end to end guest experience. Most recently, he has started another company, Alma, focused on charitable giving.

In this episode, you’ll hear how Dan helped the team at Airbnb leverage referrals to jumpstart early growth, quantify customer experience metrics, and utilize an input and output metrics framework to measure success. Dan will also talk about the motto the growth team of the growth team and what it means, “love creates growth, not the other way around.”