In this episode of our i3 podcast Dr. Suzanne Sutphin discusses the importance of ‘innovation’ as it pertains to her work in Quality Assurance and Continuous Quality Improvement.  Dr. Sutphin discusses how she’s used innovative approaches as the Director of QA and CQI at the South Carolina Department of Social Services in hopes of helping others use similar methods to improve their work in human services through examples that she provides.  She also discusses the following:  the use of data to drive informed decision-making, the importance of blocking out time on your calendar to allow space for developing ideas to enhance your work, and how peer to peer relationships help to generate thoughts on how to improve overall performance. 

Intro/Outro Source:  You're-My-Sunshine_AdobeStock_511566197