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AI supported human pairing to drive value in customer center interactions

AI supported human pairing to drive value in customer center interactions

Released Tuesday, 8th September 2020
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AI supported human pairing to drive value in customer center interactions

AI supported human pairing to drive value in customer center interactions

AI supported human pairing to drive value in customer center interactions

AI supported human pairing to drive value in customer center interactions

Tuesday, 8th September 2020
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In this episode I discuss the benefits of find the best pairing between customers and agents/employees in customer service and sales, using AI,  with Cecilia Braggiotti, SVP and Head of Growth of Afiniti.

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IMPLEMENTED (AI, Advanced Analytics)

In IMPLEMENTED, Chip Alexandru interviews leading global start-ups working on artificial Intelligence and advanced analytics solutions for businesses, to learn about practical applications, how to implement and what benefits can be expected.

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