This episode delves into the crucial skill of persuasion and its significance in various aspects of life, particularly in social work and legal settings. Michael emphasises the importance of building trust with clients by demonstrating competence and genuine care. He highlights the power of listening, valuing others, and showing warmth and enthusiasm to establish meaningful connections. 

KEY TAKEAWAYS

• Building Trust: Before trying to persuade others, it is crucial to develop a relationship based on trust. This involves demonstrating competence and genuine care.

• Active Listening: Taking the time to listen to others, value their experiences, and empathize consistently is essential in building trust and understanding.

• Show Warmth and Enthusiasm: Displaying genuine warmth, enthusiasm, and interest towards others can help build positive relationships and influence them effectively.

• Avoid Criticism: Instead of arguing or criticising, find common ground with others and provide reasons for them to consider your suggestions without making them feel wrong or judged.

• Self-Criticism and Learning: Acknowledging mistakes openly, being self-critical, and showing a willingness to learn from errors can positively influence others' perceptions of your character and credibility.

BEST MOMENTS

"People don't care how much you know until they know how much you care." 

"Your time is your most valuable asset or resource, so taking the time to listen to another is an indication of how much you value them." 

"Instead of arguing, blaming or criticising anyone, if you want to stand a chance of positively influencing them... find things you agree on with them." 

"Your ability to listen clearly to the questions is vital because if you don't pay attention to the questions, you won't be able to satisfactorily answer them."

"Having a great attitude throughout your time in the witness box and whilst in court and outside of it is key to how you present in a positive manner at court." 

VALUABLE RESOURCES

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HOST BIO

Michael Watson is a qualified social worker and author with over thirty years of experience working with children and families. As an expert in family court, Michael is in a key position to assist, advise, and coach parents through their private law family proceedings and provide them with the information and skills to represent themselves successfully in court. His two books, ‘How to Represent Yourself in Family Court’, and ‘FAMILY COURT: Giving Evidence In Family Court’, provide parents with a clearer understanding of family court proceedings, legislation, and parenting skills.