Episode 5 - Addressing Adoption Barriers Part 2 - Rebecca Leach

Released Monday, 10th February 2020

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Episode 5 - Addressing Adoption Barriers Part 2 - Rebecca Leach

Monday, 10th February 2020

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I kick off Part 2 of my discussion with Rebecca Leach, GM, Software, Cisco, talking about the culture barrier.

Her position is that the executive leadership team must set tone and expectation in the organization. Leaders must help people to understand the hows and whys of any change within the organization, including software adoption.

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Ingram CX Express with Bibi Sofowote

Bibi Sofowote sits down with industry experts as they give in-depth information on this increasingly popular topic. Find out what it takes to implement effective Customer Success strategies that will help achieve business objectives.

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