Retail continues to see accelerated development and change as systems and purchasing have shifted heavily toward ecommerce. But while shopping from home can offer convenience for consumers, it also introduces several new challenges.

According to this week’s guest, Rob Hango-Zada, Co-Founder and Joint CEO at Shippit, the pandemic spurred much of the rapid change that would forever change retail. As an expert in delivery, Rob shares data-backed insight into the current state and challenges of e-comm and what’s to come in the world of retail.

Join us as we discuss:

• How the pandemic broke retail forever
• Efficiency and inefficiency in ecommerce
• The rise of CX orientation and how to utilize it for success