These unprecedented times have changed the way businesses operate. Technology adoption is no longer just an experiment, but a crucial strategic imperative to shape the future. A testament to this is the exponential digital transformation we are witnessing today. In this series on ‘Inside the heart of change’, Meher Acharia Dar, in conversation with Accenture’s thought leaders and industry experts, explores perspectives on the changing business environment, the rise of new technologies that are enabling a massive transformation and the skills it takes to drive the change.