The personnel vetting process is a major drag on the government's hiring ambitions. It can often leave candidates confused and in the dark, even before they start the lengthy background investigation process. So what if the government focused more on the "candidate experience," similar to the ever increasing focus on "customer experience" at many agencies? A new RAND report (link below) takes an extensive look at that question and offers some interesting recommendations. I spoke with Dave Stebbins, a political scientist at RAND and one of the lead authors on the report.Report link: https://www.rand.org/pubs/research_reports/RRA1990-1.html