The last episode of Inside Track explores what it is like to work at Chiltern Railways and answers questions such as: 'what happens to employees when a franchise changes?' and 'what's it like to be a Train Driver?'.

Episode 5 - Improvements

Jan 10th, 2020 31m 15s

Inside Track is back for the first podcast of 2020! This episode features George Copeland, Digital Train Programme Manager at Arriva UK Trains and Alan Riley, Customer Service Director at Chiltern Railways. This podcast features customer quest

Episode 4 - Ticketing

Dec 18th, 2019 27m 6s

This episode features Paul Beddow, Head of Revenue and Alan Riley, Customer Services Director. The show features customer questions from across the Chiltern Railways route around the theme of ticketing. We also go behind the scenes with Kevin C

Episode 3

Dec 4th, 2019 30m 43s

Episode 3 - Engineering This episode features Phil Andrews, Interim Engineering Director and Alan Riley, Customer Services Director. The show answers your questions around engineering such as what are hybrid trains? We also go behind the sc

Episode 2

Nov 20th, 2019 25m 41s

Episode 2 - Infrastructure Alan Riley, Customer Service Director and Martin Talbot, Head of Health, Safety, Security and the Environment answer customer questions on infrastructure for example: -Why can't a train can’t go through flood water

Episode 1

Nov 13th, 2019 31m 6s

Episode 1 -Operations Welcome to the first episode of Inside Track. This week, Emma is joined by Dave Penney, MD of Chiltern Railways and Alan Riley, Customer Service Director of Chiltern Railways to answer your questions about Operations.

Inside Track - Teaser

Nov 5th, 2019 1m 40s

Inside Track is a new podcast from Chiltern Railways. The programme discusses real questions from customers and gives listeners the 'inside track' on the railway.

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