Our guest for today's episode is David Gardner. David is a senior CX & Insights leader committed to driving meaningful change across organizations by focusing on uncovering actionable customer insights. He is currently Vice President of Research & Insights at Talkdesk, a San Francisco based B2B technology company which is making waves in the cloud-based contact centre space. Talkdesk helps organizations around the world create better customer experiences.

We're excited to have David on the show to share his insights and unique perspective on doing more with the data you already have.

Books mentioned in this episode:

• Five Dysfunctions of a Team by Patrick Lencioni