• How to develop a curious mind … being technology curious• 6 different areas to explore and what to look forExplore Property Management Systems (PMS)Utilize Customer Relationship Management (CRM) Software Engage with Revenue Management ToolsDi

Navigating Career Ambitions in the Workplace Scenario (During)

Apr 2nd, 2024 16m 10s

•Understanding your career ambition•Four (4) Workplace Scenarios 1. Colleagues 2. Managers 3. Age and generational differences 4. Unions•Each will include solutions

Language and Cultural Differences (During)

Feb 28th, 2024 15m 42s

My background on the topicGuestsInternational guests (USA context)International guests (Asian context)Colleagues Language spoken by majority of the staff is different from yoursSolutions to make it easierUsing Translation AppsLearning conversat

Dealing with Guest Complaints (During)

Jan 31st, 2024 14m 57s

•Introduction•Importance of Complaints•Why Guests Complain•Importance of a Service Recovery Process•Most Difficult Guests•Learning Solutions

Introduction and Tips

Feb 27th, 2023 1m 41s

I recommend you start by listening to this episode as it will better prepare you for how to maximize the podcast benefit to you.

Be All the More Human - Flux Superpower (During)

Feb 20th, 2023 10m 59s

•Flux Mindset Superpowers•Focus on three of the SuperpowersMy interpretation of eachHow it applies to you in your hospitality industry internshipWhy it’s important to youFinish with Discussion Guide for you to consider for each

See What's Invisible - Flux Superpower (During)

Jan 23rd, 2023 13m 38s

Flux Mindset SuperpowersFocus on three of the SuperpowersMy interpretation of eachHow it applies to you in your hospitality industry internshipWhy it’s important to youFinish with Discussion Guide for you to consider for each

Turning a Work Experience into an Internship (Before)

Oct 4th, 2022 9m 56s

Agenda for this episode •Differences between the two (work experience and internship) •Why? •How? •Key ElementsWebsite: professordavidjones.com

Internship Perspective (Before)

Jul 13th, 2022 7m 19s

Agenda for this episodePurpose of an InternshipHow long is your internship?Paid or Unpaid Dilemma COVID Implications

Finding an Internship (Before)

Jul 12th, 2022 9m 2s

Agenda for this episodeResourcesIdentifying opportunitiesRotationsPaid or Unpaid Dilemma

People Relevance (During)

Jul 11th, 2022 12m 38s

Agenda for this episode:•People Relevance Impact•What to Observe•Need for Change of Perspective•Internship Observations – People and the Company•Customer Experience•Employee Role - Empowerment•Personality Types•Observing Leadership

Challenge of Innovation (During)

Apr 28th, 2022 10m 21s

Agenda for this episodeChampioning InnovationNarrowing the Focus of InnovationProcess for Identifying Opportunities – 3 Ws of InnovationMeeting and Events – Before, During and AfterHotel technology

Internship Learning Continuum (During & After)

Apr 28th, 2022 8m 14s

Agenda for this episodeIntroducing the Internship Learning Continuum – 3 StagesOperations StageManagement Stage Business StageIdeal Internship Course/Module StructureAfterward

Reflections (After)

Apr 28th, 2022 8m 50s

Agenda for this episodeConnection to the Internship Learning ContinuumProgression to the ReflectionWritten ReflectionVisual ReflectionCreating a Portfolio Career – Flux Superpower

Final Project or Capstone Project (During & After)

Apr 28th, 2022 10m 25s

Agenda for this episodeFinal versus Capstone Differentiating FactorsIdentifying the ProjectKey Points Generating Ideas for the ProjectMethods to Use InternallyCarrying Out the ResearchCapstone StructurePresenting the ResultsExamples

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