A Management View on how CX insights teams can become rockstars within the organization - by Shep Hyken

Shep is an CX expert, an award-winning keynote speaker, and New York Times and Wall Street Journal bestselling author. 

You are the author of Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, The Convenience Revolution, Be Amazing or Go Home, and his latest book, I'll Be Back.