Intalere welcomes Doug Wojcieszak, the author and founder of SorryWorks! Doug is a disclosure training consultant who has had several personal and professional experiences with tort reform and medical malpractice issues. Doug will discuss empathy and why it is so important. Doug will answer the question - What does empathy look/sound like post-event with a patient/family? And, we will discuss the importance of documentation and the development of a disclosure program.