Iodine Software, a healthcare AI company, recently received the number one rating for clinical documentation integrity from KLAS Awards. William Chan, CEO and Co-Founder, and Tim O’Hara, Vice President of Client Experience at Iodine, joined Host Lauren Hickey to explain the significance of this.

KLAS was first unsure how to categorize Iodine when they came on scene. “What we have had to do is establish ourselves in a category, in this case the category of clinical documentation integrity,” stated Chan. “We started out with an innovative product, and now we are an innovative platform.”

So, what does this to award mean to Iodine? “It’s not enough for us to think that we have a great product, a great service. That needs to be validated by healthcare professionals who hold us to a very high standard as they should,” said O’Hara. Chan explained that this success showed that Iodine’s product worked, delivered value, and was used repeatedly.

Being the best is not everything, though. Iodine places emphasis on upholding values. “I think it really comes down to making sure you’re delivering a product that people really want to use and that the promises that you make in the product, you actually deliver on,” said Chan. “We are never too proud of listening to the feedback, good and bad.”

Iodine plans to stay the best through one word—obsession. “It’s important for the Iodine team to continue to obsess over all of these details. To obsess over customer usage, obsess over the feedback that we get, we need to obsess over all those details,” said Chan. He added, “It’s that obsession of wanting to hit the mark with the customer that I think is going to allow us to continue to be the best in KLAS.”

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